Refund & Returns Policy
Thank you for shopping with MY ORO Collection, operated by Rain Or Shine Sdn. Bhd. (Company No. 202301020732 (1514654-T)).
Please read this Refund & Returns Policy carefully before making a purchase.
1. General Policy
Due to the nature and value of luxury watches, all sales are generally final.
MY ORO Collection does not accept returns, exchanges, or refunds for:
- Change of mind;
- Buyer’s remorse;
- Incorrect model selection;
- Personal preference;
- Colour differences caused by screen display;
- Failure to read the product description; or
- Requests made after the item has been accepted and delivered, except where required by applicable law.
2. Products Covered
This policy applies to all watches sold by MY ORO Collection, including but not limited to:
- Brand new watches;
- Pre-owned watches;
- Vintage watches; and
- Parallel-import watches.
Each product listing will accurately describe the item’s condition, included accessories, and any notable characteristics where applicable.
3. Incorrect or Damaged Items
If you believe you have received:
- The wrong item;
- An item damaged during transit; or
- An item that materially differs from its description,
please notify us within 48 hours of receiving your order.
Your request should include:
- Your order details;
- A description of the issue; and
- Clear photographs of the product, packaging, and shipping label where applicable.
We will review the matter and determine an appropriate resolution in accordance with applicable law.
4. Inspection Process
Where a return is approved, the product must be returned in the same condition in which it was delivered, including all accessories, documentation, packaging, and any complimentary items supplied with the purchase.
MY ORO Collection reserves the right to inspect the returned item before determining the appropriate resolution.
5. Refund Method
If a refund is approved, it will be processed using the original payment method where reasonably practicable, unless otherwise agreed.
The processing time may vary depending on the payment provider or financial institution.
6. Non-Returnable Situations
Returns or refunds will generally not be accepted where:
- The watch has been worn beyond reasonable inspection;
- Protective stickers or seals have been removed (where applicable);
- The watch has been altered, resized, repaired, or modified by a third party;
- Damage results from misuse, negligence, accidental damage, or improper handling;
- Original accessories, warranty cards, certificates, manuals, or packaging are missing (where applicable).
7. Consumer Rights
Nothing in this Policy excludes, restricts, or limits any rights or remedies that cannot be excluded under applicable Malaysian law.
8. Contact Us
For assistance regarding your purchase, please contact:
MY ORO Collection
Operated by Rain Or Shine Sdn. Bhd. (202301020732 (1514654-T))
Email: enquiry@myorocollection.com
WhatsApp: +60 11-1623 1098