Privacy Policy
Rain Or Shine Sdn. Bhd. (Company No. 202301020732 (1514654-T)) (”MY ORO Collection”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit MY ORO Collection, communicate with us through WhatsApp, email, social media, or otherwise interact with our products and services.
This Privacy Policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Company Information
MY ORO Collection is operated by:
Rain Or Shine Sdn. Bhd.
Company No.: 202301020732 (1514654-T)
Address:
Lorong Mohd Tahir 14A
Taman Saujana
41000 Klang
Selangor
Malaysia
Email:
enquiry@myorocollection.com
WhatsApp:
+60 11-1623 1098
3. How We Collect Your Information
Depending on how you interact with us, we may collect personal information including:
- Full name
- Mobile phone number
- Email address
- Delivery address
- Billing address
- Country and region
- Purchase enquiries
- Order history
- Product preferences
- Communication history
- Payment confirmation information
- Device information
- IP address
- Browser information
- Cookies and website usage data
Certain technical information may also be collected automatically through cookies and analytics technologies.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Process orders
- Verify customer identity
- Arrange delivery
- Provide customer support
- Communicate order updates
- Improve our website and services
- Prevent fraud and unauthorised transactions
- Maintain business records
- Comply with legal and regulatory obligations
- Send promotional materials where you have agreed to receive them
We will only use your personal data for lawful purposes consistent with this Privacy Policy.
5. WhatsApp Communications
As customer enquiries and order arrangements are primarily handled through WhatsApp, you acknowledge that information you voluntarily provide through WhatsApp may be processed by MY ORO Collection for customer service, order management, and related business purposes.
Please note that WhatsApp is operated by a third-party service provider, and your use of WhatsApp is also subject to WhatsApp’s own privacy practices and terms.
6. Cookies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Understand visitor behaviour
- Enhance user experience
- Measure marketing effectiveness
You may disable cookies through your browser settings. However, doing so may affect certain website functionality.
7. Analytics
We may use analytics tools to better understand how visitors use our website. These tools may collect information such as:
- Pages visited
- Time spent on pages
- Device type
- Browser type
- Operating system
- Approximate geographic location
- Referral sources
This information is generally used in aggregated form to improve our website and customer experience.
8. Marketing Communications
If you choose to subscribe to updates or promotions, we may contact you via:
- SMS
- Telephone
- Social media messaging platforms
You may opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions where available.
9. Disclosure of Personal Data
We may disclose your personal information where reasonably necessary to:
- Delivery and logistics providers
- Payment service providers
- IT service providers
- Website hosting providers
- Professional advisers
- Government authorities or regulators where required by law
- Law enforcement agencies where legally required
We do not sell or rent your personal information to third parties.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes described in this Privacy Policy;
- Maintain business and accounting records;
- Resolve disputes;
- Enforce our legal rights; or
- Comply with applicable legal or regulatory requirements.
When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.
12. Your Rights
Subject to applicable law, you may request to:
- Access your personal data;
- Correct inaccurate or incomplete information;
- Withdraw consent where processing is based on consent;
- Request deletion of personal data where appropriate;
- Object to certain processing activities.
We may require sufficient information to verify your identity before processing any request.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or website functionality.
The latest version will always be published on our website together with its effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
MY ORO Collection
Operated by Rain Or Shine Sdn. Bhd. (202301020732 (1514654-T))
Address:
Lorong Mohd Tahir 14A, Taman Saujana, 41000 Klang, Selangor, Malaysia
Email:
enquiry@myorocollection.com
WhatsApp:
+60 11-1623 1098