Shipping Policy
Thank you for shopping with MY ORO Collection, operated by Rain Or Shine Sdn. Bhd. (Company No. 202301020732 (1514654-T)).
This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order with MY ORO Collection, you agree to this Shipping Policy.
1. Order Processing
As all purchases are confirmed through direct communication with our team, orders will only be processed after:
- Product availability has been confirmed;
- The order has been accepted by MY ORO Collection; and
- Full payment has been successfully received (where applicable).
Orders are generally processed within 1–3 business days, excluding weekends and public holidays, unless otherwise communicated.
2. Shipping Destinations
MY ORO Collection currently ships within Malaysia.
International shipping may be available upon request and is subject to shipping availability, customs regulations, and additional charges.
Please contact us via WhatsApp before placing an international order.
3. Shipping Fees
Shipping fees, if applicable, will be communicated and confirmed before payment.
Shipping charges may vary depending on:
- Delivery location;
- Package size and weight;
- Courier service selected; and
- Insurance or special delivery requirements.
4. Delivery Time
Estimated delivery times are provided as a guide only.
Typical deliveries within Malaysia may take approximately 1–5 business days after dispatch, depending on the destination and courier service.
Delivery times are estimates only and are not guaranteed.
5. Courier Services
MY ORO Collection works with reputable courier partners to deliver your order safely.
The courier used for each shipment may vary depending on the delivery destination, package requirements, and operational considerations.
6. Shipment Tracking
Where available, a tracking number will be provided after your order has been dispatched.
Customers are encouraged to monitor the shipment using the courier’s tracking system.
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information.
MY ORO Collection shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated delivery details provided by the customer.
If a parcel is returned due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before re-delivery.
8. Delivery Inspection
Customers should inspect the parcel upon delivery.
If the outer packaging appears damaged or tampered with, we recommend documenting the condition with photographs before opening the parcel.
If you believe the product has been damaged during transit or you have received the wrong item, please contact MY ORO Collection as soon as reasonably practicable after delivery with supporting photographs and your order details.
9. Risk of Loss
Risk of loss or damage passes to the customer upon successful delivery to the delivery address provided during the order process.
Where delivery requires a signature, the parcel will be considered successfully delivered once signed for at the delivery address.
10. Delivery Delays
While we strive to deliver every order promptly, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Weather conditions;
- Public holidays;
- Customs clearance;
- Courier operational delays;
- Transportation disruptions;
- Natural disasters; or
- Government restrictions.
MY ORO Collection shall not be liable for delays caused by third-party courier services or events beyond our reasonable control.
11. Failed Delivery
If delivery cannot be completed because:
- The recipient is unavailable;
- The delivery address is incorrect;
- The parcel is unclaimed; or
- Delivery is refused,
the parcel may be returned to us.
Any costs associated with re-delivery may be borne by the customer.
12. International Orders
For international shipments (where accepted):
- Customers are responsible for complying with local import laws.
- Import duties, customs fees, taxes, and other government charges imposed by the destination country are the responsibility of the customer unless otherwise agreed.
- MY ORO Collection is not responsible for delays caused by customs authorities.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
MY ORO Collection
Operated by Rain Or Shine Sdn. Bhd. (202301020732 (1514654-T))
Address:
Lorong Mohd Tahir 14A
Taman Saujana
41000 Klang
Selangor
Malaysia
Email:
enquiry@myorocollection.com
WhatsApp:
+60 11-1623 1098