Authenticity Guarantee
At MY ORO Collection, authenticity and transparency are fundamental to our business. We are committed to providing customers with genuine luxury watches and an honest purchasing experience.
1. Our Commitment
We guarantee that every watch offered for sale by MY ORO Collection is represented as authentic to the best of our knowledge and based on our sourcing and verification processes.
We do not knowingly buy, sell, or distribute counterfeit, replica, imitation, or unauthorised products.
2. Product Categories
Our collection may include:
- Brand new watches;
- Pre-owned watches;
- Vintage watches; and
- Parallel-import watches.
The applicable product category, condition, and included accessories will be disclosed in the individual product listing where appropriate.
3. Verification Process
Before a watch is offered for sale, it undergoes a verification process which may include:
- Visual inspection;
- Verification of identifying markings or serial numbers (where applicable);
- Review of the watch’s condition;
- Assessment of accompanying accessories and documentation; and
- Verification through trusted suppliers or industry sources where appropriate.
The exact verification process may vary depending on the watch brand, age, and available documentation.
4. Product Condition
Each product listing aims to accurately describe the condition of the watch.
Where applicable, descriptions may include information regarding:
- Cosmetic wear;
- Signs of previous use;
- Original box and papers;
- Warranty cards;
- Service history; and
- Included accessories.
Customers are encouraged to review all photographs and descriptions carefully before purchasing.
5. Vintage and Pre-Owned Watches
Vintage and pre-owned watches naturally differ from brand new products.
Unless otherwise stated, such watches may display reasonable signs of age or previous ownership that do not affect their authenticity.
Normal ageing, patina, or cosmetic wear should not be considered defects.
6. Manufacturer Warranty
Unless expressly stated in the product listing, watches sold by MY ORO Collection may not include the original manufacturer’s warranty.
Where a manufacturer’s warranty is available, it will be specified in the product description.
7. Customer Confidence
If you have genuine concerns regarding the authenticity of a watch purchased from MY ORO Collection, please contact us promptly with the relevant supporting information.
We will investigate the matter fairly and work with you to reach an appropriate resolution in accordance with our policies and applicable law.
8. Contact Us
If you have any questions regarding the authenticity of our products, please contact:
MY ORO Collection
Operated by Rain Or Shine Sdn. Bhd. (202301020732 (1514654-T))
Email: enquiry@myorocollection.com
WhatsApp: +60 11-1623 1098